Accomplished Service Architect, Service Management SME and consultant. I design and implement processes, service design packages and organisational change across national and global operations including agile/DevOps environments. ITIL 3 Expert, ITIL 4 Managing Professional.

Throughout my career, I have contributed to positive business results through effectively analysing and understanding the customer’s needs, internal organisation, prioritisation and in-depth industry knowledge.

Experienced business and IT services Architect. Large transformation programmes designing technologies, organisation and operating structures and functions to realise desired change, outcomes and (business) capability. (20+ years experience and SC Clearance).

I am a highly experienced, SC cleared, ITIL certified professional with a comprehensive understanding of service design and management. I think strategically and act decisively.