Key strengths include:
• Building relationships with Executive stakeholders to capture business requirements and gain buy-in to change
• Developing strategic and operational plans which align IT functions with organisational priorities and deliver significant service improvements
• Rapidly developing and embedding best practice ITIL processes and procedures to increase customer satisfaction and reduce costs
• Collaborating with technical experts and third party suppliers to develop fit-for-purpose IT solutions which drive maximum value for organisations.
• Developing ITSM toolsets to ensure they meet IT and business requirements