Key capabilities include leading large scale cross-functional projects / programmes, IT Service Delivery (Infrastructure, Applications, Service Desks), implementing best practice (e.g. ITIL processes / procedures), managing service transitions (deployments / outsource / offshore), and managing 3rd party suppliers.

An experienced Service Delivery and Project Manager / TDA. ITILv3, PRINCE2 Practitioner and Scrum Master Certified, with considerable technical (UNIX, Oracle, SQL, SalesForce, ServiceNow) and team management experience, working with both UK and Offshore based staff.

Technically sophisticated Leader with outstanding experience managing teams, & resources, and delegating responsibilities to achieve programme objectives. Capable of devising and implementing corporate strategies and transformation initiatives to continually improve performance and ensure service delivery in accordance with industry best practice standards.

A highly motivated and result-driven IT Manager with over 15 years of experience, in both, small and large organisations in a multi-site environment. Influential team player, excels at collaboration and can be depended upon to deliver new innovations, profitable products, and business solutions on time, under budget, and with outstanding quality. Highly analytical with both strategic and tactical experience, able to work within business-critical time frames for incident resolution.

IT Service Management professional with broad experience in the private and public sector and a sustained record of successful process and system implementations in diverse service organisations and complex IT service delivery programmes. A pragmatic leader and highly trusted team player who creates robust strategies to translate IT issues into working solutions. Strong analytical, problem solving and decision-making skills with a passion for technology, process and quality together with excellent communication and stakeholder relationship management skills.

Over 14 years of IT Service management experience, managing 1st and 2nd line global service desk teams including designing, transitioning and integrating service desk and ITIL service operation processes.

I am a highly accomplished and energised service management professional with 20+ years experience managing and improving services and practices. Passionate about delivering value and customer outcomes with excellent communication skills and the ability to work at all business levels.

An experienced IT practitioner with experience gained over many years with an ITIL certificate in Service Management at foundation level.

Having worked in Support, Development, Service Delivery and Management I have covered many aspects of IT including release management, change management, project management, service delivery.

Highly accomplished IT Service Delivery Manager with over twenty years’ experience implementing, managing, and supporting global business critical operations, systems, and processes. A strong leader able to galvanize support teams and engage stakeholders at all levels to ensure delivery of service and change within timescales and to budget. Adept at analyzing, defining and documenting procedures and processes, as well as improving application and system support. Pragmatic in approach to problem resolution whilst championing best practice.

IT Service Manager in Cognizant UK with long term work permit with over 11 years’ IT experience – SNOW CSA (2019), ITIL V3 Expert (2015), ISO 20000 (2015), OCA (2009), BE (2008)

Exceptional Service Management Professional with experience across the lifecycle in in several sectors working& delivering for Blue Chip companies such as Barclays, JP Morgan, Kingfisher, Capgemini, Accenture & CBRE.

Highly experienced in the Service sector of the IT industry. ITIL qualified and trained to Practitioner Level and very experienced in customer facing environments excellent at building and maintaining successful client relationships. Successfully managed large and small teams of multi skilled staff in fast paced service related businesses inclusive of coaching, mentoring and motivating. Implemented changes internationally within large Corporate organisations.