An IT Service Management consultant with decades of success within the IT service industry, a deep understanding of ITIL best practice, extensive practical experience of ITSM solutions and a proven record of orchestrating positive organisation change.

My passion for IT and service excellence is what I share with every business I have worked with to drive through significant changes and improvements. I have a proven track record of transforming under-performing and immature IT functions across complex organisations. I enjoy mentoring teams and individuals to enable them to improve skills while also ensuring that they meet their full potential.