A highly motivated and result-driven IT Manager with over 15 years of experience, in both, small and large organisations in a multi-site environment. Influential team player, excels at collaboration and can be depended upon to deliver new innovations, profitable products, and business solutions on time, under budget, and with outstanding quality. Highly analytical with both strategic and tactical experience, able to work within business-critical time frames for incident resolution.

An experienced IT practitioner with experience gained over many years with an ITIL certificate in Service Management at foundation level.

Having worked in Support, Development, Service Delivery and Management I have covered many aspects of IT including release management, change management, project management, service delivery.

IT Service Manager in Cognizant UK with long term work permit with over 11 years’ IT experience – SNOW CSA (2019), ITIL V3 Expert (2015), ISO 20000 (2015), OCA (2009), BE (2008)

An experienced and resourceful senior IT Manager specialising in IT Operations and Service Management. Covering Technical Support Management, Service Delivery, Service Transformation within ITIL and Agile focused delivery methodologies, in a 24x7x365 environment. Experienced in varied technologies.

Keenly focused on driving enterprise-wide success through proactive project management and comprehensive, strategic initiatives, I am able to promote exceptional across-the-board performance by revitalising under performing areas and capturing new opportunities for growth.

Service Desk management. Mentoring. Problem Solving. ServiceNow. Process design/improvement. Technically capable. Customer Focussed. Great handle on Reporting/KPI/SLA.

Over 14 years of IT Service management experience, managing 1st and 2nd line global service desk teams including designing, transitioning and integrating service desk and ITIL service operation processes.

Highly accomplished IT Service Delivery Manager with over twenty years’ experience implementing, managing, and supporting global business critical operations, systems, and processes. A strong leader able to galvanize support teams and engage stakeholders at all levels to ensure delivery of service and change within timescales and to budget. Adept at analyzing, defining and documenting procedures and processes, as well as improving application and system support. Pragmatic in approach to problem resolution whilst championing best practice.