A highly accomplished and energised IT Service Management professional with 20+ years experience managing and improving IT services and practices; passionate about delivering value and customer outcomes with excellent communication skills and the ability to work at all business levels.

A personable, senior technology leader, comfortable engaging and building strong relationships with all levels within a business, from staff to Boardroom.

Very cost aware, seeking solutions that are fit for purpose as well as cost effective to meet the requirements of a business.

My passion for IT and service excellence is what I share with every business I have worked with to drive through significant changes and improvements. I have a proven track record of transforming under-performing and immature IT functions across complex organisations. I enjoy mentoring teams and individuals to enable them to improve skills while also ensuring that they meet their full potential.

Results driven, strategy focused and technically versatile Head of IT, programme, project manager and technology contractor/consultant with 18 years highly acclaimed results. Track record of excellence within broad IT, B2B, Public Sector, Online Lending, Digital banking/payment services, Insurance and Telecoms.

Chris is an innovative, commercially astute technology expert with a proven track record of leading teams to deliver operational best practice and digital business transformation. A results-orientated leader who works collaboratively, harnessing a wide variety of skills to deliver business outcomes.

A highly motivated and result-driven IT Manager with over 15 years of experience, in both, small and large organisations in a multi-site environment. Influential team player, excels at collaboration and can be depended upon to deliver new innovations, profitable products, and business solutions on time, under budget, and with outstanding quality. Highly analytical with both strategic and tactical experience, able to work within business-critical time frames for incident resolution.

25+years experience in IT Service Management and IT Ops, extensive experience across all areas of ITSM.

An IT Service Management consultant with decades of success within the IT service industry, a deep understanding of ITIL best practice, extensive practical experience of ITSM solutions and a proven record of orchestrating positive organisation change.

Do you want to improve the IT service process, tools and behaviour that your team delivers? Are you facing a challenge to understand the customer needs and want to make sense of all the data you are getting from your ITSM tools? Then let's have chat and see how I can help you achieve your goals.

IT Service Manager in Cognizant UK with long term work permit with over 11 years’ IT experience – SNOW CSA (2019), ITIL V3 Expert (2015), ISO 20000 (2015), OCA (2009), BE (2008)