Service Desk management. Mentoring. Problem Solving. ServiceNow. Process design/improvement. Technically capable. Customer Focussed. Great handle on Reporting/KPI/SLA.

Providing IT Service Management and Troubleshooting consultancy services, focussing on problem management and operations, bringing improvements and efficiency for modern businesses.

Keenly focused on driving enterprise-wide success through proactive project management and comprehensive, strategic initiatives, I am able to promote exceptional across-the-board performance by revitalising under performing areas and capturing new opportunities for growth.

Facilitating the recovery of high priority incidents & reactive/proactive Problem investigations impacting core business operations, with appropriate reporting and notifications to key stakeholders.