My expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth. Through my experience, I have become adept in overseeing personnel across a wide variety of responsibilities to optimize corporate performance while demonstrating a steadfast commitment to maximizing customer & client service and satisfaction.

Highly experienced Service Desk Analyst with proven skills across many technologies and sectors. A thorough knowledge of operating systems, networking, hardware, software, excellent problem-solving skills and understanding of time management. I can provide remote assistance over the phone, through messaging platforms and through the use of remote support tools including SCCM, Dameware and Citrix Go to Assist. Adept at the install or reinstall of software and to image or reimage computers and handheld devices locally or using remote deployment tools.

Highly experienced and dedicated tech professional with versatile time/organisational management skills and proficiency in deploying/administrating desktops/servers with several applications. Strong planner and problem solver, adaptable to change, self-sufficient as well can work within a team. Able to manage multiple priorities and meet tight deadlines without compromising quality.