Unmatched 30 Years experience - establishing, managing and improving multiple Service Desks for all sizes of businesses from 100-10000 employees globally. Backed up with significant personal technical exposure and both ITIL and Microsoft MCITP Qualifications. Award winning and world class service excellence and skilled in Project Management, Change Management, Business Process improvements, Knowledgebase and process flow methodologies.

Service desk/global service management , implementation of ITIL framework and project management such as o365 and windows 10. Improvement of service delivery and service desk standards through various sectors.

Highly accomplished IT Service Delivery Manager with over twenty years’ experience implementing, managing, and supporting global business critical operations, systems, and processes. A strong leader able to galvanize support teams and engage stakeholders at all levels to ensure delivery of service and change within timescales and to budget. Adept at analyzing, defining and documenting procedures and processes, as well as improving application and system support. Pragmatic in approach to problem resolution whilst championing best practice.

A highly motivated and result-driven IT Manager with over 15 years of experience, in both, small and large organisations in a multi-site environment. Influential team player, excels at collaboration and can be depended upon to deliver new innovations, profitable products, and business solutions on time, under budget, and with outstanding quality. Highly analytical with both strategic and tactical experience, able to work within business-critical time frames for incident resolution.

IT Service Manager in Cognizant UK with long term work permit with over 11 years’ IT experience – SNOW CSA (2019), ITIL V3 Expert (2015), ISO 20000 (2015), OCA (2009), BE (2008)

Over 14 years of IT Service management experience, managing 1st and 2nd line global service desk teams including designing, transitioning and integrating service desk and ITIL service operation processes.

More than 20 years experience in various IT Service management roles in both private and public sector organisations. My qualifications include PRINCE2 and ITIL certifications.

A dedicated, resourceful and reliable customer focused IT Professional with over 8 year’s experience providing 1st, 2nd and 3rd line management and delivering ITSM Solutions across multiple sectors.

Keenly focused on driving enterprise-wide success through proactive project management and comprehensive, strategic initiatives, I am able to promote exceptional across-the-board performance by revitalising under performing areas and capturing new opportunities for growth.

Service Desk management. Mentoring. Problem Solving. ServiceNow. Process design/improvement. Technically capable. Customer Focussed. Great handle on Reporting/KPI/SLA.