Ellen

Indicative day rate £250. Geo – London & Remote.

A well-motivated and experienced Technical person with excellent IT skills with over 20 years experience. A loyal, trustworthy and supportive professional, used to prioritising a demanding workload in a pressurised environment. Ability to lead and supervise. Good rapport with customers, third parties and colleagues. I am responsible, confident and a highly motivated self-starter. I possess excellent interpersonal and communication skills and am also able to prioritise and manage my time. Ability to cope under pressure and have good judgement in making strategic decisions where needed.

Remote Software – Ultra VNC Version 1.0.2,LANDesk, PC Duo, Dameware 6.8, Team Viewer, Shadowing, Bomgar, Citrix Director, SCCM

Call Logging Software – Support Works Version 7.3.11.4887 Professional Edition (Hornbill Systems)

Touchpaper Version 7.1, HEAT call logging software. 8.4.1, Remedy

Server & Desktop Software – Citrix Program Neighbourhood Agent Version 4, Citrix Access Management Console Version 3.0

Xen Desktop; Crypto-Console  Version 6.4 (RAS); Signify (RAS); Microsoft Exchange 2003/2010; Microsoft Office 2003, 2007, 2010, 2013, 2016; Landesk Management ; Windows XP, 2000, NT4, 98, Vista, Windows 7 & 8

Windows Server 2000, 2003,2008,2010 & 2013; Active Directory; Microsoft  Office Communicator 2007; Lync; Business Skype; InfoPath; Lotus Notes 4.5 (CLP); Symantec Endpoint Encryption; Pointsec Encryption;

Mimecast; Sophos; Trend; Scansafe; Surfcontrol; Norton; Symantec Endpoint Protection

Pinsafe

Backup & Recovery Software – CommVault Version 8.0; VBak; Backup Exec; Omniback;

VOIP Software – Avaya Contact Center Express Version 3;  Avaya CMS Supervisor Version 14.0; Avaya Site Administrator voice over IP management software; NEC – My Calls; Mitel, Cisco

Bespoke Software – Vision Excel; Great Plains; IMS; Barclays Business Master BBMII; Context and other bespoke UNIX based Housing Management system; Unix based SUN Accounts system; Arena – Housing Database

Resman; Invisage;

Thre Xe

SAP; Northgate; iWorld

PACS/RIS (Radiology system); WInpath (Pathology system); Datix; NHS email; IEPOcius; Isoft (PiMS); Jade, EPIC

TfL In house Web applications, LiveLink (Document Management system), Transport Police apps plus hardware, BOXI web apps, CuPID, EIRF, MPD and others supporting London Underground

Hardware – Desktops & laptops; Printers – HP, MFD’s, PDQ’s, Scanners; Modalities; Routers/switches

Thin clients – HP, Wyse, 10 Zigs

PDA’s, Blackberries, iPhones, iPads, Slates, android & Apple mobiles