Mrunal Service Desk Analyst Bench DirectIndicative day rate £250. Geo – London & Remote.

Highly experienced and dedicated tech professional with versatile time/organisational management skills and proficiency in deploying/administrating desktops/servers with several applications. Strong planner and problem solver, adaptable to change, self-sufficient as well can work within a team. Able to manage multiple priorities and meet tight deadlines without compromising quality.

I have provided remote support to over 700 users and am adept with many different types of technologies, software systems and hardware Including, but not limited to, Azure AD, Intune, Zoom, Mimecast, Office 36, Microsoft Surface Go, Android mobiles & tablets, Windows 10 & Cisco.

Sector experience includes:

  • Charity
  • Education
  • Finance
  • Advertising & Media
  • Hospitality

Skill Set:

  • MS Office 365, Azure Active Directory, Exchange Online, OneDrive, SharePoint, & Teams
  • Microsoft SCCM & Intune Administration
  • MS Client Operating Systems, Windows 7 & Windows 10
  • MS Windows Servers, 2003 – 2016
  • Multiple Ticketing Systems, ServiceNow, Jira, Help Scout, Zendesk, ConnectWise, etc.
  • Hardware Troubleshooting
  • Application Troubleshooting
  • Cisco Meraki Hardware Troubleshooting
  • Cisco Unified Communications Administrating
  • Setting Up New Startes and Leavers
  • Beginner/Intermediate PowerShell Experience
  • Training & Development
  •  Cloud Application Support
  • Cloud Desktop Administration
  • VIP User Support
  • Network Troubleshooting
  • Project Support
  • Vendor Management & Negotiation


  • ITIL Foundation certificate in IT Service Management December 2016 – Present
  • SoloLearn HTML Course November 2017 & SQL Course October 2020
  • BSc Business Information Systems
  • GCE Applied ICT& Key Skills in Communication, Information and Communication Technology, Level 2.
  • GNVQ Intermediate ICT


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