CIO/CEO/COO – Mentor – Fractional.
30+ years experience. Indicative day rate £1,300. Geo – UK Wide & Remote.
With over thirty years’ experience in management and leadership across multiple verticals, sectors and disciplines I have delivered business focused transformations that enable businesses to meet the challenges they face and offer new opportunities for revenue generation or effeciency optimisation be they start-ups or mature multinationals. I have a great track record of developing strategies, operating models and the transformation programmes to implement them successfully.
Much of my early career was in Technology although I have always had a business focus which culminated in gaining an MBA and using this to inform my approach and delivery. For the last twenty years I have been transforming businesses capabilities through technology, developing operating models and strategies to maximise business opportunities and benefits.
My clients have been from mutliple verticals – Finance, Retail & Leisure, Commercial, Environmental Management, Construction, Consultancy, Not for profit, Education/Assessment and Government. Typical projects include:
Business strategy – developed overall strategy including target operating model design. Developed product development and marketing strategy, sourcing strategy including supplier selection (onshore and offshore). Overhauled governance model including demand management reducing risk, trebling pipeline (customers and value) and securing operational funding.
Programme Delivery –defined business case for organisational transformation of £20M turnover plc, implemented programme to reduce streamline product set, reduce product development time by 30% and costs by 60%, improving quality significantly, reducing organisational risk and retaining major account, reducing head count by 10%.
IT Strategy – defined and implemented IT Strategy for small, global telecoms product provider selecting and implementing cloud based systems to support full business lifecycle and product development and reducing costs by 35%.
Service Delivery – development and implementation of service strategy, service models, transformation and continual improvement programmes including global, 24*7 services. Overhaul of technology platforms, improving availability to 99.99%, reducing costs by £1.5M (17% in year 1) and headcount by 10% and improving customer satisfaction by 150%.
Infrastructure – defined hosting and services outsource RFP, selected supplier, implemented programme that provided modernisation of technology platforms utilising Cloud, improved availability and security, reduced costs by 70%, reduced headcount by 24 and removed significant organisational risk.
Governance – implemented PMO improving on target project delivery (from none to 90%), defined governance for Agile and Waterfall approaches, hired/trained team, improved risk management to MoR standards ensuring retention of contracts worth £8M p.a., implemented formal procurement processes.
Team Management – managed a team of 200 in global service and support function supporting 65 customers operations with a combined value in excess of £6Bn.
Relationship Management – responsible for blue chip customer accounts with contract values in excess of £25M, improving customer satisfaction and delivering improved revenue streams.