20+ years experience. Indicative day rate £687.50. Geo – London, South East & Remote.
An ITIL 4 Managing Professional / VeriSM Contributor with a track record of improving end-user services across multiple digital sectors.
David has 20+ years of experience in IT Service Management roles across multiple industries working within and for the likes of IBM, CapGemini, Fidelity Investments, Telefonica, O2, Pearson, HSBC, and Philip Morris International.
Now an independent consultant, I provide IT Service Management expertise during IT and Digital Transformations with a real focus on delivering solutions that are both outcome-based and customer-focused.
I employ VeriSM thinking to take a holistic view of clients services, leveraging existing technologies and practices; integrating them with emerging technologies and a right practice approach that fits the business strategy of each client.
Certificates (most recent first):
ITIL 4 Managing Professional
ITIL V3 Service Transition
ITIL V3 CSI
ITIL V3 Service Design
ITIL V3 Strategy
ITIL V3 Practitioner
ITIL V2/V3 Foundation
ITIL V2 Service Level Management