Experienced Manager / Leader with practical and theoretical experiences in:
IT Service Management – All core disciplines, process design & implementation, with core skills in IT Operations & Service Operations;
Event Management – set up and management of Technical Command Centre’s as well as focus on enhancing User Experience;
Incident Management – Management & co-ordination off all types of incidents, with key focus on the major incident process covering process, communications and disaster planning;
Asset & Configuration Management – Transforming tractional processes in this area to be at the heart of what IT does;
Finance – Management of multi-million budgets covering run (maintenance), project and people;
Leadership – Personally trained to provide The ‘Living Leader Program’ training, but years of practical leadership skills, with a personal passion to develop others;
Project & Transformation – Managed large transformational projects, cover data centre migrations, Insourcing of delivery (inc TUPE), IT Service Continuity delivery as well as smaller technology improvement programs;
Risk Management – Analysing risk positions, implementing risk control programs with an open and engaging approach with the wider Audit teams
Technical – A firm understanding of Infrastructure, Network and Applications both in On Premise and Cloud solutions


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