Misha

Geo – UK wide

Throughout my career, I have contributed to positive business results through effectively analysing and understanding the customer’s needs, internal organisation, prioritisation and in-depth industry knowledge.

• Take ownership of the opportunity’s solution from a Service and Commercial Standpoint aligning services and products via engaging with Subject Matter Experts and Stakeholders within the business and with partners.
• Improve partner engagement models aligning them to sales processes and technical due diligence procedures, defining a mutual language from quotation to full RFP response and win
• Integrating Partner services into multi-tower solutions
• Develop new services, cost models and align them to commercial market expectation, working with the Service Portfolio Manager and Product Managers
• Create and implement service turn around roadmaps for Service Deliver Managers and customers where SLAs and KPIs have been an issue
• Opportunities ranging from Datacenter Services, Private
• Managed Compute and Storage On Premise/Hybrid/ Cloud IAAS (Azure)
• Managed End User Compute with Office 365
• Service Desk (Seagers and customers where SLAs and KPIs have been an issue
• Opportunities ranging from Datacenter Services, Private and Public Cloud, to LAN, WAN, Wi-fi, UC and EUCrvice Now)
• Managed LAN and WAN (Cisco)
• Managed Unified Comms (Mitel)
• Managed Wi-fi (Cisco,Meraki, Aerohive)
• Remote Support
• Managed Citrix\VDI
• Managed MS-SQL
• Managed Availability

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