ITIL – qualified and varied implementation of core process, especially those in Service Operations, Service Desk, Event, Incident, Major Incident, Problem, Change, Transition, Release, Asset & Config Management, from defining new ways of working to building on and enhancing existing processes, technology and people.
Leadership – 20+ years in leading people, and being accountable for up to 500 staff
Finance – Managing and maintaining budgets of over £80m
Work Ethic – Can work from Board level to the most junior staff, inspiring and providing confidence in what we do
Transformation – Driven large scale transformation projects from insourcing, new technologies, FM projects, Service Improvements and People/Capability