20+ years experience. Indicative day rate £560. Geo – London, South East & Remote.
Currently available for part time and fractional work, please contact Bench for details.
An ITIL certified IT Service Management Specialist. Expert in designing, implementing, improving, and managing ‘best practice’ IT services that deliver value and meet business needs. Key strengths include: transforming and improving IT services by delivering strategic and/or tactical frameworks focused on value; by leading and directing teams to ensure ITIL practices, processes and services are in place and meeting the requirements of the customer; by planning, scheduling, and coordinating IT service & support activities to enable and deliver agreed business outcomes; and by applying expertise to resolve complex problems in business critical and high-pressured environments. Experienced leader and passionate specialist with effective stakeholder communication, able to provide an environment of trust at all levels and ultimately gain ‘buy in’ at C-level for service improvement programmes, projects and activities.