Martin

ITSM Consultant

Leading IT Service Management and Operational teams to deliver service excellence
• Design & implementation of operationally viable ITSM offerings to support business outcomes
• Providing ITSM / ITIL subject matter expertise to help clients transform their ITSM function
• Supporting Clients in identifying areas for improvement and add value in the ITSM and IT Operational
space
• SIaM & Tower supplier management and governance of 3rd party service performance
• Stakeholder engagement, Business Relationship Management
Professional Qualifications
• MBCS
• ITIL
• Vers 3 Expert (Purple Badge)
• Vers 2 Managers Certificate (Red Badge)
• HNC – Computer Studies

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