Senior IT Leader

James Patrick Stapleton

An experienced and accomplished senior IT leader, involved across many industries: Finance (Banking, Insurance, Credit Card, Pensions, Debt), Health (NHS, national delivery), Corporate Retail, Retail Digital, Wholesale, Service Management Consultancy & Software, Payroll and HR process improvement.

I have delivered quality system, process and team integration through a clear authentic leadership and by putting people first. Fashioning long term integrated quality solutions to complex ICT and Business problems by enabling teams in a structured and measured approach to achieve collective objectives and manage change. Service to the customer is at the heart of a solid integrative thought leadership approach and style.

A calm, objective and imaginative people leader through mentoring, encouraging all those around me to be the best they can be. Puts people first, always.

I am quick to build relationships to focus and support the delivery of the immediate objectives whilst embodying and supporting those people principles to get the job done as part of the team. I bring a wealth of clear concise and calm experience to the table – happy to help in the best ways that I can.

Specialties: People & Thought Leadership, ITIL,Service Management, ISO20000, 3rd Party Vendor Management, Service Delivery Process management, Audit, Development Manager, HR, Service Desk, Second line support, Metrics and People, Prince 2 practitioner, Workshops, Public Speaking, Organisational Change, Marketing, HR, Payroll, Legal, Estates


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