25+ years experience. Indicative day rate £550. Geo – South West, Remote & Global.
An experienced IT Service Management consultant and Project Manager, with over 20 years of success within the IT service industry. This background is complemented by a set of appropriate qualifications as well as and a proven record of delivering new ways of working in complex organisations. This has been achieved by being value focussed, a trusted and highly committed team member, as well as being a confident and professional communicator.
Key Skills and Experience
- Establishing IT Service Management teams and ITIL capabilities
- Service Desk and Help Desk toolset configuration and implementation
- Delivery of training focused on ITIL 4, ITSM and Service Desk solutions
- Agile project management of digital transformation, including stakeholder management, business analysis practice and process definition
- Management and leadership of multi-disciplinary teams