Paul

Geo – London, and within 50 mile radius of Market Bosworth.

I am a highly experienced, SC cleared, ITIL certified professional with a comprehensive understanding of service design and management. I think strategically and act decisively.

I have 30 years experience in a wide variety of technology environments and disciplines with the past 10 years as a Service Architect. My career began in engineering where I honed my analytical and problem-solving skills. Working in complex telecommunication environments I learned to assimilate the big picture before focusing on the contextual detail. My design and development experience enabled me to move into technical product management and progress to portfolio management roles. As a Service Architect I analyse the “as-is” scenario and desired business outcomes to identify requirements and translate these into end-to-end designs. I thrive in roles that utilise my experience in delivering change to transform business efficiency, performance and profitability.

Key Skills:

• Service design and transition
• Product and service lifecycle management
• Project Management – Agile and Waterfall
• Practical, ITIL certified delivery experience
• Strategic thinking
• Excellent written and verbal communicator
• Highly numerate and analytical
• Process mapping and design
• Vendor selection and management
• Contract Negotiation – SLAs & KPIs
• Cost models and business cases
• C-Level engagement
• Technical (consultative) sales
• Bid management – RFI and RFQ responses
• Thought leader and service evangelist
• Innovative and creative
• Business and data analytics
• ICT, logistics, security and estates services
• Network and security products and services
• Microsoft Office – Visio and Excel expert