Jason

Service Management Consultant

Service Management: Organises resources & processes so all are working towards common goals. Uses management information to highlight priority areas and ensure planned expenditure delivers benefits.

Business Analysis: Conducts a structured approach to gathering, normalisation & analysis of data, before determining the best solution designs for gaining competitive advantage and stronger performance.

Stakeholder Management: Believer in participative engagement to encourage ideas and good decision making. Helps identify development needs; addressed through planned training, mentoring & coaching.

Project Delivery: Develops strategies that invest in sustainable business success. Presents sound business cases backed by strong evidence. Communicates project purpose & objectives clearly to teams.

ITSM Systems: Excellent working knowledge of standard functionality, configurability, limitations and opportunities within the Ivanti (LANDesk & HEAT) and ServiceNow Service Management products.

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