Paul

Service Delivery Manager / Project Manager

18+ years experience. Indicative day rate £600. Geo – UK Wide.

An experienced Service Delivery and Project Manager / TDA. ITILv3, PRINCE2 Practitioner and Scrum Master Certified, with considerable technical (UNIX, Oracle, SQL, SalesForce, ServiceNow) and team management experience, working with both UK and Offshore based staff. Frequently based on Client Sites and comfortable in a client-facing role. Experienced in Incident, Problem and Change Management, as well as Root Cause Analysis and Vendor Management. Excellent verbal and written communication skills and an acknowledged expert in clients’ Quality Management systems. Demonstrates a thorough understanding of systems supported and how they interface with the rest of the business. Able to express technical matters in terms which are understood by non-technical people.

Key Skills                                                                                      
Service Delivery Management
Incident and Problem Management
Project and Release Management
Transition Management
Quality Management
Team Management and Leadership
Verbal and Written Communication
PRINCE2 Practitioner
Scrum Master Certified
ITIL v3, GXP, UNIX
Oracle
SQL, PL/SQL
SalesForce, ServiceNow
Jira Microsoft Office
Microsoft Project, Microsoft Visio, Microsoft Teams
MQ Series
French (conversational) German (conversational) Spanish (elementary)

BOOK A CHAT