Steve Senior Service Operations Manager

21+ years experience. Indicative day rate £625. Geo – UK Wide & Remote.

Experienced Service Management Leader, Service Desk, Continual Service Improvement and Operational Professional.
Extensive Service Delivery and ISO Quality Standards experienced in both a local and global environment.
Supplier and Managed Service expertise, including development of SLAs and OLAs and contract negotiations.
Expert in CSI Strategy ,Driving the CSI register and improvement plans.
Involvement in significant IT Projects including Service Desk Transitions/ Implementations , Service Management process change, telecoms projects, general IT hardware and application upgrades.
Proven Successful Leader and Team player.
Excellent organisation, prioritisation, communication, interpersonal & problem solving skills.
Ability to work under pressure and to deadlines in difficult operational circumstances and in a matrix


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