Vernon

Indicative day rate £575. Geo – London, South West & Remote.

Key capabilities include leading large scale cross-functional projects / programmes, IT Service Delivery (Infrastructure, Applications, Service Desks), implementing best practice (e.g. ITIL processes / procedures), managing service transitions (deployments / outsource / offshore), and managing 3rd party suppliers. Most of my work has been at the IT / Business interface where I can represent each side’s desires and concerns to the other and foster better understanding and working relationships. I have also rescued a few off-track projects and stopped a project.

I thrive on overcoming barriers and making things happen, with a passion for service excellence. That includes, where necessary, rolling my sleeves up and filling resource gaps – e.g. gather / document user requirements, perform testing, write user guides, develop and conduct user surveys.

The nature of my work make me both task-oriented and pragmatic, with a very analytical approach to problem solving and excellent attention to detail (e.g. contractual clauses). My management style is open, encouraging and supportive, resulting in staff loyalty and a willingness to go the extra mile

Sector & role experience includes:

• Manufacturing
  Infrastructure Project Manager – Telephony migration, infrastructure changes, site closure / moves, Windows 10 rollout, new office fit-outs, DR environment move
  IT Project Manager – Developed an IT approach to support site closures / migrations
• Financial Services
  Programme Manager – led 5 PMs and 7 BAs in delivering regulatory changes to retail and online applications for a short-term loans company to meet FCA compliance requirements
  Project Manager – Rescued an off-track IT Outsource project and improved the customer / supplier interface from a process and contractual perspective with win-win solutions
• Government (Jersey)
  Interim Deputy Director / Head of IT Services – Responsibility for 2 data centres, provision of core IT services, networks and Service Desk. Re-organised the department, introduced ITIL change management process, improved the Service Desk function, developed a Technology Roadmap (based on obsolescence & software licensing) and a 5 year investment plan
• Business Services
  Project Manager – Rescued an off-track multi-site infrastructure upgrade and telephony migration project safeguarding the opening of 2 new call centres and several site mergers; delivered a Next Generation virtual desktop solution; upgraded IT monitoring platform and integrated it to their service desk
• Banking
  Project / Programme Manager – Implemented new Service Desk function, ran a service Desk Improvement Programme, ran a due diligence and process transition workstream for a major outsource programme;
  Project Manager – Rescued an offshore Invoice & Expense Processing BPO supplier transition project, resulting in the transition being replaced by a supplier improvement initiative
• Retail
  Infrastructure Project Manager – Twin data centre upgrade, telephony migration, Windows 10 rollout, new security technology deployments
• Exhibitions
  Senior Project Manager / Consultant – Established a new project delivery framework, methodology and approach within Global IT Operations; implemented a new DR platform
• Pharmaceutical
  Project Manager – Global rollout of ITIL Application Change Management);
  Service Manager – rolled out service management processes globally, developed & implemented an IT Major Incident Management Framework
• Logistics
  Service Management SME – Developed & implemented service management process changes to meet Sarbanes-Oxley compliance requirements
• Insurance
  Project Manager – Managed a UK- wide desktop audit; Implemented ITIL change management process
• Utilities
  Service Management SME – Reviewed Service Desk implementation and recommended changes, which were accepted. Led production of an Invitation to Tender for an outsource service

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