Sean
Service Management skills across the lifecycle, with significant recent deliverables as a Service Transition Manager, Service Delivery Manager & Service Management SME. In depth knowledge in all key ITIL processes & understanding on how to apply this from small UK based organisations (5000 users) to multi national global organisations (100000+ users). Adept at all processes & associated roles, from Incident & Problem SME to CSI consultant. To ensure success for myself & the client in any contract I am always based near the client reducing commute times & focusing on delivering to and above contract requirements.
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