John
Service Architect
25+ years experience. Indicative day rate £875. Geo – UK wide & remote.
SC cleared ‘hands-on’ Service Architect, Service Management SME and consultant. Substantial experience in service design, ITIL3 process architecture, application of ITIL4 in agile and DevOps environments, SIAM implementation and business change on a national and global scale.
I have negotiated requirements and designed services with multiple delivery partners including in-house teams and offshore third parties. I work to provide efficient services and delivery models that align with IT Service Management frameworks and business outcomes through identification of functional and non-functional requirements and UX key performance indicators.
I have produced Service Design Packages, led health-checks, delivered solutions and improvements in global, public and private sectors in on-line, cloud (PaaS, SaaS), agile and DevOps environments in both outsourced services provider and end-user organisations. Excellent stakeholder management, commercial awareness and communications at all levels.
Key experience:
o ITIL V3 Expert; V4 Managing Professional.
o V4 Managing Professional.
o EXIN BCS SIAM Foundation
o PRINCE2 Practitioner.
o Service Design Packages incorporating strategic constraints, process design, RACIs, RAID log, underpinning contract requirements, target operating model, non-functional requirements, tools, knowledge, interface specifications and cost modelling.
o Service strategy and service design solutions (stand-alone, as part of bids and or IT transition/transformation programmes).
o Management of multiple work streams.
o Transition projects involving both BMC ITSM and ServiceNow platforms, including management of ‘foundation data’ gathering and process definition.
o Planning, delivery and/or management of business change.
o Business requirements gathering, production of RFI/RFP and vendor selection for products and services.
o Bi-Modal service management: operating models and automations to support ‘systems of record’ and ‘digital’ cloud environments (DevOps, Agile, SRE etc.)
o Technical background, experienced in developing tool-set configuration specifications.
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