Karen
Global Service Transformation Consultant
A strong leader who accepts responsibility with the ability to work under pressure delivering to strict targets both time and financial makes appropriate decisions and has a strong desire to succeed and to empower others to succeed.
Proficient in project management, people management, communication, influencing and making strategic decisions. Delivering an elevated level of service through mentoring, coaching, leading by example.
Frameworks and standards regularly used whilst delivering improvement and transformation programs – ITIL, Prince2, Agile, SDI, ISO/IEC 2000, 27001
Numerous awards won on behalf of organisations
Winner of the Service Desk Institute Best Service Improvement Award – 2019
Winner Service Management Industry Award – IT Service and Support Awards Best Large Service Desk – 2016 Winner Service Management (SDI) –Best ITSM Implementation Award (Avanti implementation)
Service Management Industry Recognized Certification on best practice (Service Desk Institute, ISO20001) Service Desk Certification 4
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