20+ years experience. Indicative day rate £600. Geo – Global & Remote.
Digital, CRM Transformation & Customer Analytics leader and expert with over 20 years’ experience across a number of industry sectors including Mobile Telecoms, Financial Services and Retail.
Proven team leader in creating, managing implementing and developing customer management strategies to drive incremental improvements to the bottom line.
Customer service operations capability assessment, improvement, development and implementation
Core capabilities in the development, implementation and deployment of descriptive and predictive analytics to drive customer experience and marketing performance across digital and traditional channels
• Customer Marketing & Lifecycle Strategy
• Digital marketing
• Strategic marketing
• Stakeholder Management
• Marketing Operating Models
• Customer Experience & Journey Mapping
• ROI analysis
• Process Design & Implementation