Simon is a versatile business and marketing Programme Management professional with over 15 years’ experience driving ground-breaking customer-led transformation, bringing consumers and brands closer together with personalised omnichannel communications end-to-end service design and improved customer experience (CX).
Certified CX professional with qualifications in IT, marketing, MBA.

Bill enjoys driving change/transformation across organizations large and small, and is personally interested in:
(1) Use of business analytics and risk management techniques to optimise business processes and outcomes for an organization’s customers, including their Digital strategies/tactics,
(2) In leading implementation of the business, IT and Network changes to get to this optimal point,
(3) Digital Media monetisation strategies/tactics, & use of behavioural/location data in business analytics

Experienced and Certified Programme Management and Change Management Consultant with expertise in delivering large-scale Business Transformation Programmes. Demonstrated success in delivering medium to large scale programmes in multi-geography and matrix environments.

My super skill is problem solving. I don't believe something is impossible to achieve, just haven't found a way to do it yet.